Payment and Refund Policy

1. General Provisions
1.1. This policy outlines the rules for making payments and the conditions for refunds for products/services offered on the [Your Website Name] website.
1.2. By making a purchase on our website, you accept the terms outlined in this policy.
2. Payment Methods
2.1. We accept the following payment methods: • Credit/debit card (Visa, MasterCard, American Express) • Bank transfer • Online payment systems (e.g., PayPal, Przelewy24)
2.2. All payments are processed securely through trusted payment systems. Your payment data is protected and is not stored on our servers.
3. Order Fulfillment3.1. Order fulfillment begins upon receipt of the full payment amount.
3.2. In case of payment delays, we reserve the right to withhold order fulfillment until the due amount is received.
4. Returns and Complaints
4.1. You have the right to withdraw from the purchase agreement without providing a reason within 14 days from the date of receiving the product.
4.2. To exercise your right of withdrawal, you must inform us of your decision electronically or in writing. Please provide the order number and details of the product being returned.
4.3. A refund will be issued within 14 days of receiving the returned product in its original condition, along with the original packaging and proof of purchase.
4.4. The cost of returning the product is borne by the buyer, unless the return is due to our error (e.g., receiving the wrong product).
5. Complaints
5.1. If you find a defect in the product, please file a complaint promptly, no later than 7 days after receiving the product.
5.2. The complaint should describe the defect and include proof of purchase.
5.3. Complaints will be reviewed within 14 days of submission. If the complaint is deemed valid, the customer is entitled to a product repair, replacement, or a full refund.
6. Changes to the Policy
6.1. We reserve the right to change this policy at any time. Changes take effect upon publication on the website.
6.2. For orders placed before the policy change, the terms that were in effect at the time of the order will apply.
7. Contact
7.1. If you have any questions regarding payments or refunds, please contact our customer service department at: [Your email address] or phone number: [Your phone number].